Refund Policy

Last updated: March 4, 2023

Thank you for dining with Crust & Craft Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. Our Refund Policy outlines the conditions under which a refund may be requested, and how to initiate a return.

Cancellation Policy

For all orders placed through roastlounge.site, you may cancel your order within 10 minutes of placing it for a full refund. After this timeframe, orders may be in preparation, and we cannot guarantee cancellation.

Returns and Refund Policy

You have the right to ask for a refund if:

• The food item received was different from the item ordered.
• The order arrived in an unsatisfactory condition.
• The order was not delivered within a reasonable amount of time.

To be eligible for a return:

• Contact +39 06 1234 5678 within 2 hours of receiving your delivery.
• The item must be unused and in the same condition that you received it with all original packaging.

Please keep the receipt or proof of purchase.

Refunds

Once your return request is received, we will inspect the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. If the refund is not visible after a few days, contact your credit card company or bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 06 1234 5678.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, call +39 06 1234 5678 and send the item to: 00184, Italy, Rome, Pizzeria Napoli Corner.

Shipping Returns

To return the product, you should mail your product to: 00184, Italy, Rome, Pizzeria Napoli Corner. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over € 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us or require assistance with the process, please contact us at +39 06 1234 5678.

We value your patronage and strive to ensure every experience with Crust & Craft Pizzeria exceeds your expectations. Please do not hesitate to reach out with concerns or feedback, as we continually work to improve our service.